Helpful Service Information

Central Arkansas Water

Helpful Information CAW and Billing Partners


Mail Payments To:

Utility Billing Services

P.O. Box 8100, Little Rock, AR 72203-8100

Mail Other Correspondence (please do not mail payments):

P.O. Box 1789, Little Rock, AR 72203-1789

Utility Billing Services

For all General Billing Questions:

  • Customer Service/Billing - 372.5161 - Select Menu Option #6
  • Customer Service (Toll Free) - 855.742.0309 - Select Menu Option #6
  • Customer Service Fax - 377.1205

Central Arkansas Water

Little Rock Sanitation and Solid Waste

Little Rock Water Reclamation Authority

  • General Questions - 376.2903
  • Sewer Emergencies and Sewer Overflows - 223-1509
  • Permits/Locate Sewer Lines - 688.1420
  • TTY/TDD (Service for hearing-impaired) - 711
  • Website -

Maumelle Sanitation

North Little Rock Waste Water Utility

North Little Rock Sanitation

Pulaski County Sanitation

Recycling Information:

Runyan Acres District Sewer

Sherwood Waste Water Utility

Sherwood Sanitation

Need Assistance Paying a Utility Bill? Try the Central Arkansas Development Council (CADC)


Office Hours for Customer Service at 221 East Capitol Avenue in Little Rock are:

  • 7:30 a.m. - 5:00 p.m. Monday through Thursday and
  • 8:00 a.m. - 4:30 p.m. on Friday.

For your convenience, we have Night Deposit Boxes available 24 hours a day at our downtown location at 221 East Capitol Avenue.

  • The boxes are opened at 7:30 a.m. Monday through Friday.
  • Payments dropped in the boxes after 7:30 a.m. or on weekends will be posted the next business day.


Absent a poor credit history, the deposit could be included on the first month's bill. If billed, deposits should be paid within 21 days of account activation. Deposits will be charged based on the number of metered services on the account. Service will be disconnected without further notice if the deposit payment is not received.
If service is ever disconnected for non-payment, an additional deposit of $15 will be billed upon reconnection of service. This penalty deposit will be assessed each time service is disconnected until your deposit total reaches 2.5 times your average bill total charges.


There is a $25 service fee for payments returned for any reason. If two payments are returned within a 12-month period, the account will be restricted to Cash Only for the next 12 months. The $25 fee, in additon to all past due charges, will need to be paid within seven days of the returned payment to avoid service disruption.


A delinquent account may result in the disconnection of service. When service is disconnected, the total amount overdue plus all applicable service charges must be paid before service is restored.

If the overdue payment and additional $80 restoral fee is received prior to 7 p.m., service will be restored on the same business day. If the payment is received after 7 p.m., service will be restored on the next business day.

If a next business day restoral is desired, please contact our Customer Service Department during our normal business hours to make this request for a reduced restoral fee of $40.

For emergency reconnects after 7 p.m., please contact our After-Hours dispatcher at 501.377.1239.

Please note that the overdue payment and a $120 restoral fee will be required to qualify for the after-hours reconnect.

An account disconnected for non-payment will be deactivated after seven days if sufficient payment is not received for reconnection. Additional service charges will apply to the restoration of service for any account that has been deactivated for non-payment. Fees are subject to change.


  • EST -Estimated Meter Reading
  • UBS -Utility Billing Services is the collective name under which the utility service providers bill each month.
  • CCF 100 Cubic Feet. 1 CCF = approximately 750 gallons.


Your monthly billing period is from the date of the "prior meter read" to the date of the "current meter read." The number of days between the two readings is shown in the "Days" column.


A monthly fee that funds the Watershed Management Program to protect our drinking water supply.


A pass-through fee by the Arkansas Department of Health for the funding of federal regulatory and compliance oversight under the State of Arkansas' Drinking Water Program.


  • 10% applies to water and wastewater customers inside city limits of Little Rock.
  • 6.9% applies to water and wastewater customers inside the city limits of North Little Rock.
  • 4.25% applies to water and wastewater customers inside the city limits of Maumelle.
  • 4.25% applies to water customers inside the city limits of Sherwood.


A monthly fee to Little Rock residential customers with a 5/8 or 3/4 inch meter to fund Little Rock Water Reclamation Authority's Sewer Service Line Replacement Program.


A monthly fee to fund the replacement and maintenance of the customer information and billing system that serves water, wastewater and sanitation accounts.


Water and sanitation/refuse charges are subject to applicable state, county, and city sales taxes.


FREE Automatic Bank Draft -You may authorize your financial institution to deduct your monthly payment from your checking or savings account. This program is a convenient fee-free method of paying your monthly bill.

One-Time Automated Payments - Pay your bill fee-free with a Checking Account through the Paymentus automated system at 1.855.742.0309, select option #2. You may also make payments using a Credit/Debit Card; however, a $2.49 third-party convenience fee will apply.

Internet - Visit to manage your account anytime day or night. Elect Paperless Billing for instant monthly savings.

Quick Pay Connection - A network of businesses accepting non-delinquent payments for Utility Billing Services. These convenient locations place the bill payment process closer to your home or business. For more information, contact our Customer Service Center at 372.5161 or review our Payment Locations webpage. Payments made at a Quick Pay location will be credited to your account in real-time.

Central Arkansas Water Leak Adjustment Policy

Central Arkansas Water’s Leak Adjustment Policy offers a courtesy adjustment to our valued customers.

This policy is designed to assist our customers during unforeseen circumstances such as water leak episodes. We understand that such situations can be stressful, and we strive to provide support wherever we can.

Central Arkansas Water Assistance if a Water Leak Occurs

  • Central Arkansas Water will provide a courtesy adjustment for only ONE billing cycle during a leak episode*.
  • *Please Note - This courtesy adjustment is NOT dependent on the severity of the leak nor a leak that occurred over a long period of time.

Property Owner and/or Accountholder Responsibilities if a Water Leak Occurs

  • Ensure proper maintenance of plumbing systems on the premesis. This includes proactively monitoring plumbing systems with regular inspections, promptly addressing timely repairs, and completing any necessary upgrades to prevent potential leaks and conserve water.
  • Regulary monitor your account online for unusually high water usage which may potentially indicate water wastage.
  • Contact Central Arkansas Water Customer Service staff immediately if you notice abnormal account activity. We are committed to helping customers as our goal is to work with you to ensure efficient water usage and minimize any adverse impacts caused by leaks.

Should any questions arise which require assistance in understanding responsibilities regarding plumbing maintenance, please do not hesitate to reach out to Central Arkansas Water Customer Service staff:


7:30 a.m. to 5 p.m. – Monday through Thursday
8 a.m. to 4:30 p.m. – Friday

Contact Customer Service


7:30 a.m. to 5 p.m. – Monday through Thursday
8 a.m. to 4:30 p.m. – Friday
501.372.5161 OR toll free 1.855.742.0309

Click Here to E-Mail Customer Service

We are here to support and provide guidance whenever needed.


Customer agrees to accept water service subject to applicable rates, rules and regulations. Customer accepts service at whatever pressure and quantity may exist without liability on the part of CAW for damages due to high or lcw pressure or stoppage of flow.

Customer agrees to pay any bill on or before the due date. CAW reserves the right to apply any deposit against a final bill and deny service until all remaining charges have been satisfied; further, customer's unpaid bill can be transferred to another active account providing service to that customer.

Customer further agrees that water supplied through the service line to the premise shall be used only on the premises and for the purposes as defined by customer class. No water shall be sold by the customer nor allowed to be taken through the service for use on any other premise.

Customer further agrees that the customer may only recoup payments made by the customer for erroneous charges during the twelve months that precede the date on which CAW receives a claim by the customer for refund by CAW of payments made by the customer for erroneous charges during the twelve months that precede the date on which CAW receives a claim by the customer for refund.