Customer Service

Central Arkansas Water

Providing essential and exceptional service is our top priority. We now offer more ways to enhance your account management experience. Take advantage of our new and improved account self-service options 24/7/365.

Our Customer Service Mission

We are committed to providing quality service to our customers in ways that are helpful, caring, and responsive. Our customers include not only the water customers but those fellow employees with needs supplied by this department.

Our goal is to offer services which not only meet, but clearly exceed the expectationsof our customers. We are committed to obtaining our goals through teamwork, communication, courtesy, integrity, and innovation.We take responsibility for the efficient and effective delivery of quality service and take pride in dedication for our work and being the best we can be.

Contact Customer Service

Need to Pay Your Bill? Try One-Time Automated Payments

Pay your bill fee-free with a Checking Account through the Paymentus automated system at 1.833.245.1947.

Drive-Thru Window Hours

Lobby closed due to COVID-19. Please visit our Drive-Thru for service.
Location: 221 East Capitol Avenue in Little Rock

Call Center Hours

7:30 a.m. to 5 p.m. – Monday through Thursday
8 a.m. to 4:30 p.m. – Friday
501.372.5161 OR toll free 1.855.742.0309

Select to Contact us with our new Customer Service Form

Informational Videos

Central Arkansas Water

Central Arkansas Water Just Turned 20!!!!!!!!

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