Perla

On January 13, 2023, the Perla Water office was permanently closed for customer transactions. You may now make payments through the following options.

• Online one-time pay at https://ipn2.paymentus.com/rotp/caw. You will need your account number from your bill to set up your online account. Options for one-time pay include credit and debit cards, PayPal and Venmo.
• FREE automatic bank draft. This program allows you to automatically pay your monthly bill through your checking or savings account. This service is free to you and is the easiest, most dependable, and most convenient way to pay your monthly bill. Sign up for an account at https://myaccount.carkw.com and click the link at the bottom to create an account. Please be sure to use your new eight-digit account number found on your January 2023 invoice when registering.
• After-hours drop-box located at the Perla Water office, 22675 US-67, Malvern, AR 72104. We will continue to process payments placed in the after-hours drop-box (Please no cash payments in the drop-box).
• In person at the Walmart Money Center at 1910 Martin Luther King Blvd., Malvern, AR, and other QuickPay locations that can be found at https://carkw.com/customer-service/payment-options/payment-locations/.

Your water and wastewater bill will look different going forward. For more information about our bills and how to read them, visit https://carkw.com/customer-service/faq/ or see the example below.

For current account information or billing questions, customer service staff will be happy to help and can be reached at the Perla office through January 13 at 501.337.4941. After the closure, account and billing questions will be handled by the Central Arkansas Water call center at 501.372.5161, option 6. For emergencies, please contact CAW’s emergency hotline at 501.377.1239.

Questions About the Receivership or CAW's Role? Leave a voice message at 501-377-1260, and we will return your call promptly, or email us at communications@carkw.com.

Water or Wastewater Emergency? Call 501-377-1239 to report an emergency.

Starting New Construction? Call 501-210-4910 to obtain a new water meter or service for new construction, obtain an additional meter, or check if Central Arkansas Water provides service in an area.

FAQ's

• CAW is operating Perla’s water and wastewater systems as part of a court-ordered receivership. As a result of a lawsuit against the City of Perla, its mayor, and the city council, a court decided that that CAW should be given the legal responsibility and authority to operate the systems in accordance with all health, environmental, and legal requirements
• We are in the process of making emergency repairs and conducting a preliminary assessment of the systems. When CAW assumed responsibility for the systems, the wastewater system did not work. CAW is working as quickly as possible to restore proper operation of the wastewater system. As of the date of this letter, significant progress has already been made. We are also in the process of assessing the condition of the water system, mapping the location of all valves, meters, lines, and other system components, and establishing a plan for the necessary improvements.
• We have received a grant to pay the full costs of this initial work. The State of Arkansas has provided CAW with a grant to fund the emergency repairs and the initial assessment. We are working closely with the state to identify grant and other funding opportunities for the next round of repairs and improvements that will be required to return the systems to proper operating conditions.
• Your water source has not changed. CAW will continue to provide your water through an agreement with Malvern Water Works.
• Your bill may change due to proper meter readings. Many water meters in the system are not currently registering water usage. CAW will replace those meters before any changes are made to rates. However, since you may not have had accurate meter readings previously, you may see a change in your bill amount because you will be charged for the exact amount of water you use.
• You will have 24/7/365 coverage for water distribution and wastewater collection issues going forward. CAW’s field crews are some of the best in the country. If there is a water main break or a sewer collection system problem in your area, our crews will be immediately dispatched to repair it, no matter the time of day or night. These crews will also be in your community making constant system improvements to improve quality and reliability.