UBS Fee Increases in June 2019


Beginning on June 1, 2019, Utility Billing Services Fee will go into effect on account statements.

What is Utility Billing Services (UBS)?

Utility Billing Services is a billing partnership between your water, wastewater, and sanitation utility services. This partnership provides account holders with convenience and flexibility to pay for residential and business utility services on a single account statement.

UBS proudly has an incredible 99% billing accuracy rate and services over 135,000 accounts each month. UBS representatives are continuously planning for the future, improving its operations, as well as seeking ways to implement feedback received from consumers.

What will change on my UBS account statement?

In our efforts to continue providing exceptional services options requested from our valued customers, additional account management options are coming soon.

New and improved service features such as:

  • Live Chat Account Services
  • Account Status and Emergency Text Notifications
  • Pay by Text
  • More reliable distribution system

Beginning on June 1, 2019, UBS will assess a $1.92 Billing Services Fee on your monthly account statement which will cover costs for these services.

Wait, there’s more news! Accounts that sign up for Paperless Billing will receive instant savings on their monthly bill. Click here to save money and sign up for paperless billing.

Do you like FREE options? Save even more each month by signing up for FREE automatic bank draft.

We’re proud to provide these services at some of the lowest rates in the region.

Do you have a question about your account? We are here to help – just call 501-372-5161 or 1-855-742-0309.