Leak Adjustment Policy

Central Arkansas Water Leak Adjustment Policy

Central Arkansas Water’s Leak Adjustment Policy offers a courtesy adjustment to our valued customers.

This policy is designed to assist our customers during unforeseen circumstances such as water leak episodes. We understand that such situations can be stressful, and we strive to provide support wherever we can.

Central Arkansas Water Assistance if a Water Leak Occurs

• Central Arkansas Water will provide a courtesy adjustment for only ONE billing cycle during a leak episode*.
• *Please Note - This courtesy adjustment is NOT dependent on the severity of the leak nor a leak that occurred over a long period of time.

Property Owner and/or Accountholder Responsibilities if a Water Leak Occurs

• Ensure proper maintenance of plumbing systems on the premesis. This includes proactively monitoring plumbing systems with regular inspections, promptly addressing timely repairs, and completing any necessary upgrades to prevent potential leaks and conserve water.
• Regulary monitor your account online for unusually high water usage which may potentially indicate water wastage.
• Contact Central Arkansas Water Customer Service staff immediately if you notice abnormal account activity. We are committed to helping customers as our goal is to work with you to ensure efficient water usage and minimize any adverse impacts caused by leaks.

Should any questions arise which require assistance in understanding responsibilities regarding plumbing maintenance, please do not hesitate to reach out to Central Arkansas Water Customer Service staff:

LIVE CHAT IS AVAILABLE DURING THE FOLLOWING BUSINESS HOURS:

7:30 a.m. to 5 p.m. – Monday through Thursday
8 a.m. to 4:30 p.m. – Friday

Contact Customer Service

CALL CENTER HOURS

7:30 a.m. to 5 p.m. – Monday through Thursday
8 a.m. to 4:30 p.m. – Friday
501.372.5161 OR toll free 1.855.742.0309

Click Here to E-Mail Customer Service

We are here to support and provide guidance whenever needed.